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ProfessionalFrog
ProfessionalFrog
New Member
May 19, 2025 9:43 PM UTC
Solved

Downloading code produces blank zip file

Download code button in figma make is giving a blank zip file, title of project is “project” and has no slashes or periods.

This topic has been closed for replies.
Celine_
Celine_Solution
Community Support
Jun 20, 2025 2:17 PM UTC

Hey Julius, I am working closely with Denise, happy to help!
I see in the backend that we are still waiting for a response from ​@ProfessionalFrog in the back end to investigate their case. 

In the meantime, it might be helpful to try these steps first (they've worked well for some users):

  • Retry the download: The ZIP file may not have downloaded properly the first time. Try downloading it again from Figma Make to see if that resolves it.
  • Use a different extraction tool: If the ZIP file seems to be blank or won’t open, try extracting it with another extraction tool or software (like 7-Zip, WinRAR, or macOS Archive Utility). For some users, this temporary solution can be helpful.
  • Check your internet connection: Ensure that you have a stable internet connection during the download process, as interruptions can lead to incomplete files.

If the issue still persists, please reach out directly to the support team here: Submit a bug report

Make sure to use your Figma email address, and in the form, describe the steps you’ve already taken. If possible, attach the ZIP file so the team can try extracting it on their end. Thanks!

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8 replies

djv
Figmate
djv
Community Support
May 21, 2025 6:26 PM UTC

Hi ​@ProfessionalFrog, thanks for reaching out! 

I took a look on the backend, and it looks like you’re connected with our technical quality support team on ticket #1364259. Please continue working with them directly via email for help with Figma Make. 

Julius von Ingelheim
Julius von Ingelheim
New Participant
Jun 17, 2025 12:14 PM UTC

Hi, I have the same issue. Any fixes for this?

Celine_
Figmate
Celine_Solution
Community Support
Jun 20, 2025 2:17 PM UTC

Hey Julius, I am working closely with Denise, happy to help!
I see in the backend that we are still waiting for a response from ​@ProfessionalFrog in the back end to investigate their case. 

In the meantime, it might be helpful to try these steps first (they've worked well for some users):

  • Retry the download: The ZIP file may not have downloaded properly the first time. Try downloading it again from Figma Make to see if that resolves it.
  • Use a different extraction tool: If the ZIP file seems to be blank or won’t open, try extracting it with another extraction tool or software (like 7-Zip, WinRAR, or macOS Archive Utility). For some users, this temporary solution can be helpful.
  • Check your internet connection: Ensure that you have a stable internet connection during the download process, as interruptions can lead to incomplete files.

If the issue still persists, please reach out directly to the support team here: Submit a bug report

Make sure to use your Figma email address, and in the form, describe the steps you’ve already taken. If possible, attach the ZIP file so the team can try extracting it on their end. Thanks!

stepaneg
stepaneg
New Member
Jun 21, 2025 12:42 PM UTC

fix it pls

    Julius von Ingelheim
    Julius von Ingelheim
    New Participant
    Jun 23, 2025 9:59 AM UTC

    ​@Celine_ 

    Thanks for the answer, but this does not fix it. It is not a problem with the extraction tool, internet or anyhing related. It has to be a Figma error.

    And the weird thing is it used to work initially before i answered to this thread but now it is not working, and it does not matter which Make file as well.

     

    And do I really need to open a ticket, when this seems to be a general problem?

      Celine_
      Figmate
      Celine_
      Community Support
      Jun 23, 2025 10:31 AM UTC

      Thanks for the follow-up, and I totally hear you! 

      The steps I shared earlier have been helpful for some users facing similar issues, but since they didn’t resolve it in your case, it would be great to have our support team take a closer look at your specific situation.

      If you're open to it, I’d recommend submitting a quick bug report using this form: Submit a bug report. Just be sure to use your Figma email address and include the details of what you’ve already tried, along with the ZIP file if possible. This helps the team investigate more effectively.

      On our side, we’re still waiting to hear back from @ProfessionalFrog so the technical quality team can continue their investigation. I’ll keep this thread updated as soon as we have more to share. Thank you!

      Dev12345
      Dev12345
      New Participant
      Sep 27, 2025 1:11 AM UTC

      facing same problem

      Dev12345
      Dev12345
      New Participant
      Sep 27, 2025 1:11 AM UTC

      Thanks for the follow-up, and I totally hear you! 

      The steps I shared earlier have been helpful for some users facing similar issues, but since they didn’t resolve it in your case, it would be great to have our support team take a closer look at your specific situation.

      If you're open to it, I’d recommend submitting a quick bug report using this form: Submit a bug report. Just be sure to use your Figma email address and include the details of what you’ve already tried, along with the ZIP file if possible. This helps the team investigate more effectively.

      On our side, we’re still waiting to hear back from @ProfessionalFrog so the technical quality team can continue their investigation. I’ll keep this thread updated as soon as we have more to share. Thank you!

      please fix this issue i am facing same issue

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