Downgrade or cancel

Hey ​@Radhya, thanks for reaching out!

I can see you've already submitted a support ticket (ticket #1979470), someone from our team will be reviewing your case and getting back to you there.

In the meantime, if you'd like to cancel the plan yourself from the admin settings. Here's how:

1. Go to your team in the file browser and click Admin
2. Select the Settings tab
3. In the Plan section, click Cancel plan and follow the prompts

This will schedule your team to downgrade to the free Starter plan at the end of your current billing period, it won't delete your files. For a full overview of what changes on Starter (file limits, published sites, etc.), Upgrade or downgrade your plan has all the details.

Keep an eye on your inbox for an update from the team on your ticket.

Hi ​@Gayani_S,

I’m not able to see any request inside ‘My Activities’ (https://help.figma.com/hc/en-us/requests)

 

Hi ​@Radhya, thanks for following up! 

You might not be seeing the request yet on your side, since the ticket is still new and not yet assigned to someone on our support team. Please rest-assured that your ticket (#1979470) is in our system. Someone from our support team will review your account and be in touch as soon as they’re available.

We appreciate your patience and understanding.