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Ivan-dureve
Ivan-dureve
New Member
December 12, 2025

Domain status still pending while CNAME and TXT are ok

  • December 12, 2025
  • 1 reply
  • 92 views

Hello, trying to connect a domain to my figma make project, originally used with square space. Still getting this after 36h:

 

and here is what we can see on square space side : 

Can you help me with this? i added support as editor of the project

This topic has been closed for replies.

1 reply

Figmate
Junko3
Figmate
December 15, 2025

Hi ​@Ivan-dureve, 

 

I understand you’re having trouble connecting your custom domain, even though you’ve added the TXT and CNAME records provided by Figma to your DNS settings.

 

Just to cover the basics, could you double-check that you’ve clicked the Refresh icon in the custom domain section in Figma after updating the records on your DNS provider’s page?

I also noticed you submitted a support ticket for this (#1639022), and you shared one of your Make files with the team — thank you!
It looks like the custom domains bloom-hills.org and www.bloom-hills.org have already been verified for that file, and I’m still able to open: https://bloom-hills.org/

Are you trying to remove the currently verified domain and connect a different custom domain to this file?

If so, here’s a guide that may help: Disconnect a custom domain from your site

 

Unfortunately, for security and privacy reasons, we aren’t able to access your file directly here in the Forum, even if Support is added as an editor.
Please wait for our team to reply to your ticket email — I’ll go ahead and add a note to the specialist handling your case so they’re aware of this thread as well.

 

Thanks,

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