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Question

Does not work in Russia, Ural

  • March 20, 2025
  • 1 reply
  • 143 views
Kseniya Dmitrievna Lamtyova

App doesn’t work on PC “Error -101” and can’t opened site or web-version. downdetector shows it doesn’t work on Ural, Russia. How fix it?

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    1 reply

    J
    Figmate
    • Junko3
    • Figmate
    • April 1, 2025

    Hi ​@Kseniya Dmitrievna Lamtyova, Thank you for reaching out about this, and I apologize for the delayed response.
     

    While you were experiencing that, we also received reports from other users in your area. Our engineers found that there was a connection issue with the ISPs affecting Figma in your region. Sorry we couldn't get back to you sooner.

     

    If you're still seeing the same problem, let's check if other websites are working. You can try accessing https://www.youtube.com/ as a test.

    1. If other websites aren't loading too: It sounds like your internet might be having issues. You should probably contact your internet provider to see if they know about any problems.
    2. If only Figma.com is having trouble: Try connecting to a different internet connection, like your phone's personal hotspot, and see if Figma loads then. Also, if you're using a VPN or proxy, try turning it off for a minute to see if that helps


    You can find more information about network settings in the "Check Your Network Settings" section at: Troubleshooting Checklist.

    Thanks again for reaching out.

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