I have this strange bug that just showed up as I was working on a design where all the elements in my frame disappeared. I thought i had deleted them, only to realize that they are all still there but not visible for some reason. I can still see the individual items on the layers panel, but they are totally invisible in frame. The one item that is visible is not within the frame itself. What could be the issue? How can I solve it?
Hi Solomon!
Could you double-check if you might have accidentally used the ‘Use as Mask’ option? If so, try right-clicking on the frame and selecting ‘Remove mask’ as shown below.
If that doesn’t resolve it, feel free to contact the support team directly and share a URL of the file and in your file, give ‘can edit’ permissions to support-share@figma.com so they can investigate further here: Submit a support ticket.
Thanks!
I have this same problem but not with designs it’s with the screenshots i’ve added. Not just one file but it’s the same across all files.
Hey
I see in the backend you reached out to the support team and your issue has been solved. For others, who may encounter similar issues accros all files, it’s possible that your network might be blocking access to the images, after our engineering team made a recent change on our side (which we now reverted).
To avoid this going forward if changes are made in future, we recommend you reach out to your IT Team and ask them to confirm that the Figma domains are fully allowed in your environment . These are detailed here: Adjust your network settings. Thank you!
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