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Edison Correa
Edison Correa
New Member
May 2, 2025
Question

Deleted team and I didn't get a recovery email.

  • May 2, 2025
  • 1 reply
  • 70 views

I deleted a team by accident that had important ongoing projects. I never got an email to be able to restore the deleted team. I’ve had submitted a request to figma but I still haven’t received anything back. Please help me resolve this issue asap, I’m very worried.

    This topic has been closed for replies.

    1 reply

    Figmate
    Junko3
    Figmate
    May 5, 2025

    Hi ​@Edison Correa, thanks for reaching out about this!

     

    I understand you haven't received an email confirmation with a link to restore your team. I checked our backend and see your previous support ticket, and it looks like our support team has already replied and closed it.

     

    To get this sorted for you, I'll go ahead and open a new support ticket on your behalf.

    Our support team will be in touch to help you with this. Please keep an eye on your inbox – you should receive an email about the new ticket soon. It will be sent to the current email address we have on file for your account.

     

    When you reply to that ticket email, it would be a great help for our team if you could share the specific name of the team you're trying to restore.

    Thanks again for reaching out.

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