Deleted files

Hi ​@MoonFlower, 

I understand that you lost access your several files you’ve been working for.

Let’s walk through a few things that may help.

Please double-check the “Trash” and  “Drafts” section.

When searching in Trash, we recommend selecting “Created by anyone” and “All files.” 

More details here:  Delete and restore files 

If you still can’t locate your files after checking the above, could you please share the URL(s) of the file you are looking for?

You might be able to find the URLs in:

• Your browser history
• Any past conversations where you shared the files
• File → Recently Closed (Desktop app)

If you’d like to share this privately, you can do so by clicking the profile icon on this message and then selecting the mail icon.
Once I receive that information, I’ll take the next steps and help however I can.
 

Thanks, 

Hi ​@MoonFlower, 

Thanks for following up in the DM.

I checked on our end, and it looks like the file is located in the Drafts section of “MoonFlower’s team.”

Could you please check the team’s Drafts section in your file browser and see if you’re able to find the file there?

Thanks,