Create new file keeps flickering so new file can't be created

Hey Johanne,
Thanks for flagging this. Could you let me know if the flickering occurs in the browser, desktop app, or both?

In the meantime, if it happens on Figma desktop please make sure:

• You're using the latest version of Figma by checking for updates:

• Try clearing the cache and force quitting to see if that resolves the issue, you can follow the steps in this article here.

For Mac:

• Quit the Figma desktop app.
• Open the Terminal app.
• Enter the following command: rm -rf "$HOME/Library/Application Support/Figma"
• Try opening the desktop app again.

For Windows:

• Close the Figma desktop app.
• Open the Start menu, and paste in this command: %APPDATA%\Figma
• In the window that opens, delete the Desktop and DesktopProfile folders if they exist.
• Launch the desktop app again.

 And, in Figma browser, please make sure it is well set up by following the steps in this article: How do I configure my browser for Figma? and clear the cache of your browser.

Let me know if this helps, if the issue persists, please reach out directly to our technical quality team and mention the steps you have done by filling out this form: https://help.figma.com/hc/en-us/requests/new?
Our team can investigate further the root cause of the issue. Thank you!

Hey Celine,

It occurs on both - WIndows and Chrome.

I followed your sugestions and the problem persist. I have reported it as a bug :) 

Thanks for the help!

I am having the exact same issue in the Windows desktop app and on the web for weeks and I can’t create any new projects. 

Hey ​@SP Design , sorry to hear you are also having issues! As mentioned, if the issue persists I’d recommend to reach out directly to our technical quality team so they can investigate further the issue on your end. You can fill out directly this form here: https://help.figma.com/hc/en-us/requests/new?  Thank you 🙏🏼