Hey ​@Filipamag — welcome to the Figma Forum, and thanks for reaching out about this. I wasn’t able to find a support case tied to your account email, so it’s possible the request didn’t make it through.

When you have a moment, could you please resubmit your request directly to our Product Support team through this secure link: Submit a request? Once it’s in, the team can take a closer look at your workspace settings and help get this resolved. 🙏🏻