Hey ​@Filipamag — welcome to the Figma Forum, and thanks for reaching out about this. I wasn’t able to find a support case tied to your account email, so it’s possible the request didn’t make it through.

When you have a moment, could you please resubmit your request directly to our Product Support team through this secure link: Submit a request? Once it’s in, the team can take a closer look at your workspace settings and help get this resolved. 🙏🏻

I thought I had done it already 2 or 3 times, but apparently I wasn’t able to do it because I wasn’t choosing an issue (only now did I realise that). Maybe you could set that first field to mandatory; otherwise, one could think that the request was sent when it wasn’t.

I’ve sent it now. Thank you!

Hey ​@Filipamag — thank you for hanging in there, and sorry for the wait! I can see our Product Support team reached out to you yesterday with a resolution. Please check your inbox for the full details — your case number is: 1521780.

Also, I appreciate you flagging the trouble you ran into when submitting your request. I’ll make sure your experience is shared with the right folks internally; we’re always working to improve based on feedback.

Thanks again for your patience.