Contact Sales

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Is there an issue with the Sales team with Figma recently? I’m trying to connect to discuss our account and every submission is left unresponded to for the last three weeks. Thanks

Sales

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Celine_Solution

Community Support

Hi @Eric Weber,
Thanks for reaching out, and I'm sorry for the delay you've experienced connecting with our Sales team.

I’ve checked on our end and can see that our Support team is currently assisting you and has already escalated your request internally. We really appreciate your patience in the meantime, and I’d recommend continuing the conversation with them as they work to get this resolved for you.

Thanks again for your understanding!

Celine_Solution

Community Support

Hi @Eric Weber,
Thanks for reaching out, and I'm sorry for the delay you've experienced connecting with our Sales team.

I’ve checked on our end and can see that our Support team is currently assisting you and has already escalated your request internally. We really appreciate your patience in the meantime, and I’d recommend continuing the conversation with them as they work to get this resolved for you.

Thanks again for your understanding!

Eric WeberAuthor

New Member

Thanks Celine, I appericate the response. The issue is it’s been 7 days since I submitted that case and I have had one response. You responded in 3 hours. Is there anyway to have Sales respond to my inquiries? Thanks

Celine_

Community Support

Hey Eric, great news -- I can see on our end that the support team connected you with the Sales team!
Please check your inbox, and if you have any further questions, feel free to reply directly to that ticket — the thread will automatically reopen, and the Sales team will be able to assist you further. Thanks, and apologies again for the delay!

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