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Hello Figma,

I’m a student at the University of California, Irvine. I’ve been stopped by SheerID’s verification process over and over, and I use Figma for school and work-- so this has been a pretty big issue.

  • I entered all my details, but was told to retry until it said it exceeded. I filed a ticket with SheerID. 

  • SheerID closed my case, saying they “were unable to process the request.” There seems to be no other solution but to contact them. This loop has been quite irritating.

Please reach out to me soon so I can quickly amend this issue.

Hey ​@rhearem — thanks for reaching out here, and I’m sorry you’ve run into this with the verification.

We’re not able to access or share account-specific details in Figma Forum for privacy reasons. Since SheerID manages the verification process directly, the best next step is to reply to their email thread and CC education@figma.com. That will loop in our Education team so they can double-check your account settings and make sure any supporting documents SheerID has asked for are uploaded correctly.

Hope this helps get things moving — and thank you for your patience as we work through it.

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