I have a problem since 2-3 weeks. I have two figma accounts, one for me and for school.
The one for school is pro, but since i connected it to be pro, i cannot access this account anymore. It want to connect me in the app, then the browsers and tell me that the connection session has expired so i have to log back in the app. But it just restarts itself, so i’m still not connected.
The other account seems fine tho.
(Sorry for mistakes or wrong sentences, i speak English as i can :))
Hi
Thanks for reaching out in English! If you have multiple accounts, the issue might be related to account permissions. Could you please double-check that you're logged into the correct account? Does switching accounts resolve the problem?
Also, can you try this troubleshooting steps: https://help.figma.com/hc/en-us/articles/23347716725527-Connection-or-server-error-403?
Let me know how it goes!
Thanks,
Toku
The problem is that when i log out from my other account to connect to the pro one, it go back to the app where my other account is logged and won’t log out. When i do log out and then i try to connect, it open the browser where i get the message about session expired.
It’s like i can’t switch account :(
Thanks
Hope this will be solved soon.
Thanks,
Toku
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