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Question

Connection error and expired

  • April 9, 2025
  • 3 replies
  • 73 views
Lae

I have a problem since 2-3 weeks. I have two figma accounts, one for me and for school.

The one for school is pro, but since i connected it to be pro, i cannot access this account anymore. It want to connect me in the app, then the browsers and tell me that the connection session has expired so i have to log back in the app. But it just restarts itself, so i’m still not connected.

The other account seems fine tho.

(Sorry for mistakes or wrong sentences, i speak English as i can :))

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3 replies

y_toku
Figmate
  • y_toku
  • Community Support
  • April 10, 2025

Hi ​@Lae 

 

Thanks for reaching out in English! If you have multiple accounts, the issue might be related to account permissions. Could you please double-check that you're logged into the correct account? Does switching accounts resolve the problem?

Also, can you try this troubleshooting steps: https://help.figma.com/hc/en-us/articles/23347716725527-Connection-or-server-error-403? 

 

Let me know how it goes!

 

Thanks,

Toku

Lae
  • Lae
  • Author
  • New Member
  • April 10, 2025

The problem is that when i log out from my other account to connect to the pro one, it go back to the app where my other account is logged and won’t log out. When i do log out and then i try to connect, it open the browser where i get the message about session expired. 

It’s like i can’t switch account :(

 

y_toku
Figmate
  • y_toku
  • Community Support
  • April 10, 2025

Thanks ​@Lae ! It sounds strange… Could you reach out to our support team so that you can get further support? You can reach out to them at: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360005944714. 

 

Hope this will be solved soon.

 

Thanks,

Toku

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