When attempting to connect our apex domain (pacerpro.com) to a published Figma Site, we received the following error:
We use DNSimple to manage DNS records. There is not AAAA record for the apex domain in the records.
The only AAAA record (which we don’t want to remove) is the following subdomain:
AAAA api-ip2.pacerpro.com 2604:a880:400:d1::7a8:c001
How can I resolve this issue?
on our website called Window Cleaning Campany website, you can find in this link
the domain doesn’t connect. i’m told to delete a record in our dns AAAA that actually doesn’t exist. all other records were updated correctly. can you please help.
[Moderator note: This post was merged from "my domain isn't connecting" into "Connected Domains Error: Conflicting DNS Records Found" on 5-May-2026.]
Hi
Thanks for flagging this and for sharing the details, including your domain links and screenshot, that’s really helpful.
It looks like you’re being prompted to remove an AAAA record that doesn’t appear to exist on your domain, even though your other DNS records are set up correctly, which is preventing the domain from connecting.
I’m currently checking with our internal team to confirm whether this is expected behavior or something else. I’ll follow up here as soon as I have more information.
Thanks again for raising this and appreciate your patience in the meanwhile 🙏
(PS:
Hey
Could you try running your domain through our custom domain debugger tool to see if it flags anything that might be blocking the connection?
https://chatgpt.com/g/g-68cb075e6dbc8191a58feff3423f70e0-custom-domains-debugger
If you’re still running into issues after that, let me know and I can get a support ticket set up so the team can take a closer look.
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