Config Ticket Transfer

Hi, ​@Ulrich453!

Thanks so much for your post, and not a problem. Since the other person is in your org - the only situation where we can do a transfer - I did go ahead and create a ticket with our support team for you so they can help you transfer the ticket. 

Let us know if you have any other questions! Happy to help. 😊

Hey ​@adamsmasher 

no one has responded and the transfer has to happen today. It’s the deadline. Any way you can escalate in the ticket?

thank you,

Ryan

Totally understandable, ​@Ulrich453! I reached out to the team regarding your request, so you should hear back soon. I appreciate your patience and understanding - I know it can be stressful when there’s a time constraint like this.

hi ​@adamsmasher i’ve encountered the same config ticket transfer issue. Submitted a request month ago but didn’t hear back. Can you help me escalate? Thanks

(screenshot redacted by the moderator due to PII)

i created a follow up request here help.figma.com/hc/requests/1975019

Hi ​@Bonnie Lee, Celyn stepping in for ​@adamsmasher. Thanks for reaching out and for sharing the screenshot.

Just a heads up that I've redacted the screenshot from your post to protect your privacy as it contained personal information.

Our Config ticket transfer deadline closed on May 22, 2026 at 11:59 PM PDT, as noted in our FAQ: https://config.figma.com/san-francisco/faq/

I understand you mentioned that you submitted a request about a month ago. Could you send me a DM with the email address you used when submitting the original request?

I wasn't able to locate an earlier ticket on my end. However, I can confirm that we've received your recent ticket (#1975019), and I've reached out to the team with the additional context you've provided so they can take a closer look.

Thanks for your patience, and I'll keep an eye out for your DM.

hi ​@Celyn_L , i just DM you the details. The request was sent way back in May 18th to another person in my Org. Please resolve this ASAP as config is happening