Config Refund

Hi ​@Daniel Turner, welcome to Figma Forum, and thanks for providing your ticket number. I understand the frustration, and I'm sorry for the delay in getting back to you.

I checked on your case and the team is actively reviewing your request. I've also shared your post so they have the full context. They'll follow up at the email you reached out from as soon as they have an update.

Appreciate you staying on this — we'll make sure it gets the attention it needs.

I am having the same issue. This should be one click and done. How long does this usually take?

Hey ​@Guillermo6, thanks for reaching out, and sorry to hear you won't be able to make it to Config.

I checked for an existing request on your end but wasn't able to find one, so I've opened a ticket on your behalf to make sure nothing slips by. Your case number is: 1831504, and the team will follow up at the email tied to your Figma account.

Keep an eye on your inbox for next steps — appreciate your patience!

Same issue, submitted multiple requests and no response, you don’t even email me the ticket number. Can you please process my refund request. 

Why is it taking so long to get a response from Figma? 

Hey Mark, Celine from the Community Support team here, I am working closely with Tom, happy to assist! I'm sorry to hear about the experience you've had. I understand how frustrating it is to reach out multiple times without receiving a response. I looked into this on my end and was able to see your ticket. I've made sure it's assigned to the right team and added a follow-up note to increase visibility. For your reference, your case number is #1844332.

The team will be in touch with you directly via email to assist with your refund request. Thank you for your patience 🙏

Update: Great news, the team has processed your refund request! You should have a cancellation confirmation in your inbox, and your refund will be returned to your original payment card within 5-10 business days.

In the meantime, you're welcome to join us virtually at config.figma.com, hope to see you online!

As all requests have been addressed in this thread, I’ve gone ahead and closed the topic here, thank you!