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Question

Chinese characters missing in session title when exporting to PNG

  • June 9, 2025
  • 6 replies
  • 62 views
Jason Chiang

When exporting a session to PNG, the session title is rendered incorrectly if it contains Chinese characters. The characters are either missing or not displayed at all.

Steps to Reproduce:

  1. Create a session with a title that includes Chinese characters (e.g., 會議紀錄)

  2. Export the session as a PNG

  3. Observe the exported image

    6 replies

    y_toku
    Figmate
    • y_toku
    • Community Support
    • June 9, 2025

    Hi ​@Jason Chiang 

     

    Thanks for reaching out about this issue. I'm trying to reproduce what you're experiencing on my end, but I need a bit more clarity.

    Could you help me understand what you mean by "session" in this context? I've done some basic testing by exporting a simple frame from a Design file containing the text "會議紀錄" (meeting minutes), and it exported without any problems on my end. I feel like I might be missing some key details about your specific workflow. Would you be able to provide more detailed steps to reproduce this issue? A screen recording showing your entire process would be very helpful for troubleshooting!

     

    Thanks!

    Toku

     

    1 Attachments
    Jason Chiang
    • Jason Chiang
    • Author
    • New Member
    • June 9, 2025

    Sorry, the “Section” (shift + s). 

    y_toku
    y_toku
    Figmate
    • y_toku
    • Community Support
    • June 10, 2025

    Hi ​@Jason Chiang 

     

    Thanks for clarifications! I tested on my end and it seems to be working fine on my end. I attached the exported section, so could you please check it? 

     

    If you can share the screenshot or screen recording, that would be helpful for me to understand!

     

    Thanks,

    Toku

    1 Attachments
    jiezhengj
    • jiezhengj
    • New Member
    • November 3, 2025

    Hi ​@Jason Chiang 

     

    Thanks for clarifications! I tested on my end and it seems to be working fine on my end. I attached the exported section, so could you please check it? 

     

    If you can share the screenshot or screen recording, that would be helpful for me to understand!

     

    Thanks,

    Toku

    Hi ​@y_toku ,

    I have the same issue. I recorded the screen, but I can't upload the MP4 video file here. Even after packaging it into a ZIP file, it still fails to upload successfully. Could I send the video file to you via email? Thanks!

    jiezhengj
    • jiezhengj
    • New Member
    • November 3, 2025

    ​@y_toku Moreover, it's strange that for the same file, a picture was exported on October 16th, and it worked perfectly fine back then. But later, starting from some day I can't pinpoint exactly, the export function began having this issue!

    ksn
    Figmate
    • ksn
    • Community Support
    • November 6, 2025

    Hi ​@jiezhengj! I’ll be helping you out with this 😁

     

    Are you able to share the file that you originally noticed the problem on? Also -- if you review your file, can you review your version history to see if you can find one that may surface this better? Recommend starting between ~October 14 through October 17.

     

    Please do the following:

    • Share edit access to all the relevant file with support-share@figma.com. This is our official Figma support account for file sharing.
    • File a help ticket here, and include a direct URL to the file[s] you’ve shared access to.

    Once you’ve done that, please let me know and I will escalate the inquiry for further assistance.

    Thank you!

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