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Jason Chiang
Jason Chiang
New Member
June 9, 2025
Question

Chinese characters missing in session title when exporting to PNG

  • June 9, 2025
  • 6 replies
  • 203 views

When exporting a session to PNG, the session title is rendered incorrectly if it contains Chinese characters. The characters are either missing or not displayed at all.

Steps to Reproduce:

  1. Create a session with a title that includes Chinese characters (e.g., 會議紀錄)

  2. Export the session as a PNG

  3. Observe the exported image

    This topic has been closed for replies.

    6 replies

    y_toku
    Figmate
    y_toku
    Community Support
    June 9, 2025

    Hi ​@Jason Chiang 

     

    Thanks for reaching out about this issue. I'm trying to reproduce what you're experiencing on my end, but I need a bit more clarity.

    Could you help me understand what you mean by "session" in this context? I've done some basic testing by exporting a simple frame from a Design file containing the text "會議紀錄" (meeting minutes), and it exported without any problems on my end. I feel like I might be missing some key details about your specific workflow. Would you be able to provide more detailed steps to reproduce this issue? A screen recording showing your entire process would be very helpful for troubleshooting!

     

    Thanks!

    Toku

     

    Jason Chiang
    Jason ChiangAuthor
    New Member
    June 9, 2025

    Sorry, the “Section” (shift + s). 

      y_toku
      Figmate
      y_toku
      Community Support
      June 10, 2025

      Hi ​@Jason Chiang 

       

      Thanks for clarifications! I tested on my end and it seems to be working fine on my end. I attached the exported section, so could you please check it? 

       

      If you can share the screenshot or screen recording, that would be helpful for me to understand!

       

      Thanks,

      Toku

      jiezhengj
      jiezhengj
      New Member
      November 3, 2025

      Hi ​@Jason Chiang 

       

      Thanks for clarifications! I tested on my end and it seems to be working fine on my end. I attached the exported section, so could you please check it? 

       

      If you can share the screenshot or screen recording, that would be helpful for me to understand!

       

      Thanks,

      Toku

      Hi ​@y_toku ,

      I have the same issue. I recorded the screen, but I can't upload the MP4 video file here. Even after packaging it into a ZIP file, it still fails to upload successfully. Could I send the video file to you via email? Thanks!

      jiezhengj
      jiezhengj
      New Member
      November 3, 2025

      ​@y_toku Moreover, it's strange that for the same file, a picture was exported on October 16th, and it worked perfectly fine back then. But later, starting from some day I can't pinpoint exactly, the export function began having this issue!

      ksn
      Figmate
      ksn
      Community Support
      November 6, 2025

      Hi ​@jiezhengj! I’ll be helping you out with this 😁

       

      Are you able to share the file that you originally noticed the problem on? Also -- if you review your file, can you review your version history to see if you can find one that may surface this better? Recommend starting between ~October 14 through October 17.

       

      Please do the following:

      • Share edit access to all the relevant file with support-share@figma.com. This is our official Figma support account for file sharing.
      • File a help ticket here, and include a direct URL to the file[s] you’ve shared access to.

      Once you’ve done that, please let me know and I will escalate the inquiry for further assistance.

      Thank you!

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