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Question

Charged incorrectly

  • January 1, 2026
  • 1 reply
  • 10 views
jimin89377

Hello,

I was charged for a "Professional Team (Monthly)" subscription a few hours ago.
However, no Professional team appears in my account.
I only see one team marked as [Free], and there is no Admin or Billing menu available.

I have never created another team, and it seems the subscription was not properly attached to my account.

I would like to:
1) Cancel the subscription immediately
2) Request a full refund, since the subscription is unusable

Payment was made today, and I contacted support within a few hours.

Thank you.
 

1 reply

Gayani_S
Figmate
  • Gayani_S
  • Community Support
  • January 2, 2026

Hey ​@jimin89377, thanks for reaching out! 

For security and privacy reasons, we’re unable to handle account-specific billing issues directly here on the Forum. To help move this forward as quickly as possible, I’ve gone ahead and created a support ticket on your behalf.

Your support ticket number is: #1665970. Please keep this number for reference. A member of our Support team will follow up with you directly to review this.

In the meantime, if you’d like to review the general steps for downgrading or canceling a plan, you can find them in this Help Center article:
https://help.figma.com/hc/en-us/articles/360046216313-Upgrade-or-downgrade-your-plan#h_01JN1WZEQ0XHFCM49DXHGJPS7S

Thank you for your patience while this is being reviewed. 

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