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Charged for Professional plan after leaving team due to Student verification issue

  • February 14, 2026
  • 1 reply
  • 0 views
Kasa Chan

Hi Figma team / community,

I’m looking for help with a billing issue and possible refund.

I was originally on a Student plan, but I ran into a student verification issue that took 1–2 months to resolve. During that time, I upgraded to a Professional plan because my files would otherwise be locked, which would have affected my teammates.

I have since left the team, but I’m still being charged for the Professional plan. I’ve now been charged for over two months, even though the upgrade was only a temporary workaround due to the verification issue (which was not caused by me).

Given that:

  • I upgraded only to prevent my work from being locked

  • The verification issue took a long time to resolve

  • I’ve already left the team but am still being charged

I’d like to ask:

  1. How can I fully cancel the Professional subscription so I’m no longer charged?

  2. Is it possible to receive a refund for the 3-4 months I was charged due to this verification issue?

I’d really appreciate any guidance or help resolving this. Thank you!

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • February 15, 2026

Hey ​@Kasa Chan — welcome to Figma Forum, and thanks for explaining the situation. I can understand how frustrating this experience has been, especially given the circumstances around why you upgraded to the Professional plan.

I can’t access or review billing details here in our public forum, but I do want to make sure this is looked into properly. I’ve opened a ticket on your behalf with our Product Support team and included the context you shared. Your case number is: 1747467, and they’ll be in touch as soon as they’ve had a chance to review.

In the meantime, you can find general information about refunds here: Upgrade or downgrade your plan → Refund policy.

Please keep an eye on the email inbox tied to your Figma account for next steps — the team will follow up with you there directly. 🙏🏻

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