Hi,
I’m posting here because support has repeatedly closed my requests without resolving the issue, and the situation has now become unacceptable.
Over a week ago, I purchased a full paid Figma seat using my personal account and credit card. The seat was mistakenly applied to an old team that I created years ago, and immediately after the payment, I lost access to that team entirely.
Current situation:
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I have been successfully charged for the subscription
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I no longer have access to the team
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I cannot manage or cancel the subscription, meaning I will be charged again next month for something I cannot access
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I have no visibility into who currently has admin access
This is a personal account, so there is no organization admin I can contact.
At this point, I am being charged for a service I cannot access or control, with no way to prevent further charges. This should not be possible. On top of that, support is not providing a solution, only repeating that, for security reasons, they cannot act and that I need to contact an admin.
However, I have the official receipt of the purchase, and the credit card used is under my name, which should be sufficient to verify ownership and resolve this issue.
I need this escalated and resolved urgently.