Charged for Figma seat with no access and no way to cancel

Hi,

I’m posting here because support has repeatedly closed my requests without resolving the issue, and the situation has now become unacceptable.

Over a week ago, I purchased a full paid Figma seat using my personal account and credit card. The seat was mistakenly applied to an old team that I created years ago, and immediately after the payment, I lost access to that team entirely.

Current situation:

• I have been successfully charged for the subscription

• I no longer have access to the team

• I cannot manage or cancel the subscription, meaning I will be charged again next month for something I cannot access

• I have no visibility into who currently has admin access

This is a personal account, so there is no organization admin I can contact.

At this point, I am being charged for a service I cannot access or control, with no way to prevent further charges. This should not be possible. On top of that, support is not providing a solution, only repeating that, for security reasons, they cannot act and that I need to contact an admin.

However, I have the official receipt of the purchase, and the credit card used is under my name, which should be sufficient to verify ownership and resolve this issue.

I need this escalated and resolved urgently.