I cancelled my subscription and a week or two after that I was still charged $15.00.Â
I do not see any seats on the professional plan neither I can access the files that I’ve worked on, which means the plan is cancelled.Â
I also cannot find where I can change my billing info not to be charged again.
Why am I having these problems? The support team is not responsive. My ticket issue has been submitted almost a week ago.
Hi, ​
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Seems like you’re having a frustrating experience with your cancellation - sorry to hear that. While we can’t assist with billing issues here in the forum, I searched and found your ticket and raised the priority with the team for you. You should hear back soon!Â
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If you want to get a better understanding of billing in case you upgrade again, I recommend looking at the following two help articles:
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Let me know if you have any other questions!
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