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nihad.boukaibat
nihad.boukaibat
New Member
December 23, 2025

Charged after canceling my subscription – refund request

  • December 23, 2025
  • 1 reply
  • 77 views

Hello,

I would like to report an issue with my Figma subscription.

I cancelled my subscription, however I noticed that my account was still charged on December 20, even after the cancellation.
I want to clarify that I do not wish to remain subscribed, and this charge seems to be a mistake.

Has anyone experienced a similar issue?
What is the best way to request a refund in this situation?

Thank you in advance for your help.

    This topic has been closed for replies.

    1 reply

    djv
    Figmate
    djv
    Community Support
    December 23, 2025

    Hi ​@nihad.boukaibat, thanks for reaching out! 

    Our team here on the forum isn’t able to assist with Billing, but I took a look at your forum account and used your email to create ticket #1654335 to connect you with our support team directly. 

    They will review the information you provided here and be in touch soon. If you have any further questions, please feel free to reply to support directly via email. 

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