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Question

Changing the number of paid seats and re-issuing an invoice for payment

  • December 25, 2025
  • 1 reply
  • 9 views

Albert Karpov
Hello. I'm having trouble with my annual subscription invoice. We need to change the number of paid spaces in the subscription, but this feature is unavailable after the invoice has been issued. Please help me reduce the number of paid spaces and reissue the invoice.
 

 

1 reply

djv
Figmate
  • Community Support
  • December 26, 2025

Hi ​@Albert Karpov, thanks for reaching out! 

Our team here on the forum isn’t able to assist with Billing, so I’ve created ticket #1657432 on your behalf to connect you with our support team. 

Someone from support will review your account and be in touch soon. If you have any further questions or concerns, please reply to support directly via email.