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Hello
I would like to request assistance with activating my educational plan for my correct email address, f****r@gmail.com.

During the account verification process, I mistakenly selected the wrong email address. I primarily use the Figma desktop app, and when I clicked to verify my account, a browser opened and automatically selected a different email, d*****n@gmail.com, which was active in the browser at the time. I didn't realize the discrepancy and thought I was using my usual email address. As a result, I mistakenly submitted the verification with the incorrect email.

Could you please assist in replacing or updating the email address associated with my educational plan to f******r@gmail.com? I would greatly appreciate your help in resolving this matter.

More information (verified account):

  • Email address: d******n@gmail.com
  • Verification ID: 68********ba
  • Date of approval: 09/13/2025

Thank you for your time and support. I look forward to your prompt assistance.

Hi ​@Mazharul_Islam_Rakib - sorry for the trouble applying the benefits to the correct account. 

I saw you had filed a new support ticket with our education team about this already. Unfortunately, I don’t have the ability to view or change any account information, but what I can do is get your ticket escalated for a faster review. I went ahead and did that just now.

Thank you for your patience!! Someone should be in touch soon.

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