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I am trying to change the email associated with another Figma account that I have and receiving an “incorrect password” error whenever I attempt to make the change. Here is what happens, step-by-step:

  1. Open ‘Settings’
  2. Select ‘Change email’
  3. Type in requested info: ‘New email’ and ‘Confirm password’
  4. Click ‘Submit’ button
  5. Form does not submit and a red pop-up appears at the top of the page: ‘You entered an incorrect password.’

I have double-checked that I am using the correct password and even updated it just in case.

Hey ​@Moriah Taylor! When you sign up for Figma via Google SSO, your email address and password will be Managed by Google. This means that you won't be able to update your email address or password in Figma.
 
If you want to change your Google email address or password, you will need to do this in your Google account. For detailed instructions, follow the Google Support links below:
 

 
Please see our Manage email address or password guide for more details.
 
I hope that helps, but please do let me know if you have any questions, or if there is anything else I can assist you with.

The email of the account I’m struggling to change is not a Gmail account, so this is not helpful.

Hi ​@Moriah Taylor! I’m really sorry for the confusion, I assumed it was a Gmail account since that’s a common issue we see, but I understand now that this isn’t the case for you.

I’ve gone ahead and created a support ticket on your behalf so we can get this sorted out as quickly as possible. Your ticket number is #1375904, and someone from our support team will be reaching out to you shortly to help resolve the issue.

Apologies for the mix-up and appreciate your patience in the meantime! 

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