I have been trying for days and most of the times it just told me to wait yet I never received the email with the results. I kept getting the message I had to verify before April 1st and my project is throughout the semester. Yesterday I my editing access was removed, my professor tried to add me and since my uni is using figma education, im not able to join with a personal account so I cant contribute or even work at all in my final project. I contacted the support of sheer id and they said they cant explain but it was unable to be verify this time. Now if I try to verify it shows me “Error” or that I have tried too many times.
Question
Cant verify my student account
Hey
I’m sorry you’ve been stuck in this loop — especially with your final project impacted and your editing access removed.
I understand you’ve already reached out to SheerID, but weren’t able to move forward.
To better support situations like this, we’ve recently introduced a dedicated support path specifically for Figma education verifications.
Please contact their Figma-specific team at figmasupport@sheerid.com. Messages sent to this inbox are routed directly to the appropriate specialists who can review your case and work toward resolving it as quickly as possible.
If you don’t hear back within a reasonable timeframe, please reply here and let us know. We’ll continue to support you however we can 🙌
Hello! I did contact them however I received the same generic response I have gotten every single time. It is quite frustrating I cannot get actual help and I have no way of working or trying to verify again. IS there any way I can get actual help? I really need the access to work on my project which is due super soon.
I came across the same question here….I even use my student email to login in..
Hey
Hey
Verification limit exceeded errors are typically handled by the SheerID support team, but I understand that you haven’t been able to get the help you need there.
I’ve gone ahead and created a support ticket for you (#1810403) so our team can take a closer look and see how we can assist further from our side 🙏
Hi
Have you already tried contacting figmasupport@sheerid.com? They’re best equipped to review and reset verification attempts on their end.
If you’ve already reached out and are still running into issues, feel free to share a bit more detail here — I’ll do my best to point you in the right direction.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.