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5 replies

Tom Reem
Figmate
Figmate
January 27, 2026

Hey ​@Leandro Alejo Leguizamón Gomez — welcome to Figma Forum, and thanks for taking the time to troubleshoot and share the file link.

To help narrow this down, could you check the following and let me know what you find?

  • Email address: It’s possible the file was created while signed into a different account. If you’ve ever used another email with Figma, try signing in with it to see if the file appears there.
  • Account check: Please confirm you’re currently logged into the account that owns this file. If helpful, here are the steps for switching between accounts: Switch between accounts.
  • Timing: Do you remember roughly when the file was created? There were some changes to how drafts work late last year, which may be relevant here: Updates to how drafts work.

If none of these let you access the file, let me know and I’ll be happy to raise this with our Product Support team so they can take a closer look behind the scenes.

Leandro Alejo Leguizamón Gomez
New Member
January 28, 2026

it is not possible, i have one account only so… no
And i created that file arround 5 december or so.  

Leandro Alejo Leguizamón Gomez
New Member
February 5, 2026

Help

Tom Reem
Figmate
Figmate
March 17, 2026

Hi ​@Leandro Alejo Leguizamón Gomez — thanks for confirming those details, and I'm sorry for the delayed follow-up on my end.

I'm not able to access account-specific details from this public space, but I want to make sure we get to the bottom of this. I've opened a ticket on your behalf with our Product Support team so they can take a closer look at the file and your account. Your case number is: 1798128, and they'll be in touch once they've had a chance to review.

In the meantime, this resource covers some general context on file recovery that may be useful: Delete and restore files → Troubleshooting.

Please keep an eye on the inbox tied to your Figma account for updates.

Leandro Alejo Leguizamón Gomez
New Member
March 17, 2026

Thanks, that would be very helpfull