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Cannot verify student plan - SheerID did not help

  • May 24, 2026
  • 1 reply
  • 22 views
Dinapple

I have tried several times to verify my student account; however, each time it says that I have exceeded my limit for student plan. Old links say they are expired and I need to try again. I have contacted SheerID a few times but they just give me the same reply: “We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

I have not been able to use figma properly for a while now because of this. Please help!

1 reply

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • May 25, 2026

Hi ​@Dinapple, Celyn from Figma Community Support here. Thanks for sharing all of this context.

I understand that you’re running into a “verification limit exceeded” error while trying to verify your student account, and that you’ve already attempted to reach out to SheerID for help.

Just to check, have you already contacted the dedicated Figma verification support team at figmasupport@sheerid.com? If not, I’d recommend reaching out to them directly, as they’re best equipped to investigate SheerID-related verification limit issues like this.

Let me know how it goes, and we’ll do our best to help point you in the right direction from there 🙏

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