I can’t get my student plan approved, I need it for my upcoming course in Uni. I’ve tried and failed in verifying my account with all sorts of documents while my peers in the same major and course didn’t encounter any troubles (I submitted the same documents they had).
I’ve reached out to SheerID support and they couldn’t offer me any help - “After a deeper look into your request, we are sorry to inform you that we are unable to verify your status at this time. Because our system could not validate the information provided—and due to the nature of our verification platform—we are not able to offer further details or manual assistance for this specific request” was the reply I received.
I’ve also contacted education@figma.com but haven’t received any confirmation that my mail has been received. I’m more than willing to send my files to any support team to be manually reviewed, since SheerID support couldn’t.
Again I would really appreciate any support from Figma. Thank you for reading.