Skip to main content
Kaki Wong
Kaki Wong
New Member
February 3, 2026

Cannot receive team invitation emails and verification login emails

  • February 3, 2026
  • 2 replies
  • 103 views

When I recently asked my company members to sign up for a Figma account, but I cannot received the invitation email . Also, recently we were unable to receive verification emails when registering or logging in. Please help solve it. Thank you.

The email address where the above two problems occurred is:

[redacted by forum admin/moderator to remove PII]

    This topic has been closed for replies.

    2 replies

    Kaki Wong
    Kaki WongAuthor
    New Member
    February 3, 2026

    I have checked with our IT,  there is no any filter to block the figma.com domain.any I don’t get any junk email , please help as soon as possible.

    Figmate
    Junko3
    Figmate
    February 4, 2026

    Hi ​@Kaki Wong, 

     

    I understand that you’re having trouble receiving invitation and verification emails, and thank you for confirming with your IT team that there are no blocks or filters on their end.

     

    To take a closer look and confirm whether our emails are being sent successfully, I’ll go ahead and create a support ticket(#1725757) on your behalf. One of our specialists will contact you directly via the ticket email once they’re ready.

    Please continue the conversation there so our team can assist you further.

     

    Thanks,

    Terms & ConditionsAccessibility statement