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Question

Cannot log in to Figma

  • February 19, 2025
  • 1 reply
  • 30 views
Carol_Tai

Hello, Figma team,

Due to a enterprise update, I am being asked to update my equipment(laptop). I am able to log in to Figma on my old device, but am not able to log in to Figma on my new device. 

Are there any suggestions on how I should approach this?

Thank you!

    y_toku
    Figmate
    • y_toku
    • Community Support
    • February 20, 2025

    Hi ​@Carol_Tai ,

     

    Sorry to hear the login issue is happening. Could you double-check your login information is correct? 

    If the issue persists, could you reach out directly to the support team: https://help.figma.com/hc/en-us/requests/new? Our support team will look into it.

    Please make sure you use the email associated with your Figma account

     

    Thanks for your patience!
    Toku

    Reply


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