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Hello, Figma team,

Due to a enterprise update, I am being asked to update my equipment(laptop). I am able to log in to Figma on my old device, but am not able to log in to Figma on my new device. 

Are there any suggestions on how I should approach this?

Thank you!

Hi ​@Carol_Tai ,

 

Sorry to hear the login issue is happening. Could you double-check your login information is correct? 

If the issue persists, could you reach out directly to the support team: https://help.figma.com/hc/en-us/requests/new? Our support team will look into it.

Please make sure you use the email associated with your Figma account

 

Thanks for your patience!
Toku