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My account with [email address redacted by forum admin for privacy and security reasons] can no longer receive emails because the email has been deactivated. Therefore, I cannot complete the email verification process to log in. This account is on the Education Plan and contains many important files.

 

Could you please advise how I can log in, or how I can transfer the files from this account to my personal account: [email address redacted by forum admin for privacy and security reasons]?

 

I have already submitted a support ticket (case number 1522691), but I have not received any response yet. I urgently need access to these files, so I would greatly appreciate your help in resolving this issue ASAP.

 

Thank you!

​@Tom Reem ​@Gayani_S ​@djv 


Hi, may I kindly ask for your help with my case #1522691

Hi ​@Jun Zhu, thanks for looping us in! 

I’ve located your ticket #1522691 and escalated it to support to begin the process of verifying you as the owner of both email addresses.
Please check you inbox at your earliest convenience. Someone from support will review your case and be in touch as soon as possible.  

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