Cannot locate my files after pc restart

Hi ​@AAKRITI_MANSINGHKA , Thank you for reaching out about this.

I understand that you're having trouble locating your file. 

Have you checked the "Deleted drafts" tab in the "Drafts to move" section ?

Also, it looks like you have access to a few teams. Please double-check within each team by switching teams in your file browser, as well as the following locations for each team.

• Trash
• Drafts

If you still can't find your file after checking these locations, please share the file URL. I can then connect you with our support team for further assistance.

You might be able to retrieve the URL from:

• Your web browser’s history.
• Any previous conversations where you shared the file with colleagues.
• The 'File > Recently Closed' menu if you're using the desktop app.

Thanks again for reaching out!

Hi,

There is no “Drafts to move” section..

I am on two teams and have checked for both. I have also checked Trash and Drafts.

I am not able to retrieve the URL. As I am using desktop app, there is no browser history of the files. they  were private files, and I did not share them with my team.. They are not found in “recently closed”, maybe because I opened a few other files in last few days….

The two files I am looking for are- “Paw Patrol” and “Aakriti Portfolio (Copy) (Copy)”

Can you please guide me?

​@Junko3 please help. All my recent work are on those 2 files and my client needs the files now. 

Hey, thanks for getting back to me.

I can definitely get our support team to look into this by creating a ticket for you. But, we'll need the file URL, otherwise it'll be tough to find it.

Have you tried checking the 'File > Recently Closed' menu on your desktop app?
 

If you see the file name there, just click it. Right-clicking the tab you've opened in the desktop app has a 'copy link' option that gives you the file's URL.