Been trying to contact sales, we currently have a Professiona Plan and are wainting to upgrade to Organization. I have used the Contact Form 4 or 5 times, I never get a confirmation that an contact attempt was suibmitted or received, I don’t have a ticket # or anything similar. Any advice on how to get a response would be greatly appreacited.
Question
Cannot get response from Sales or Support
Hi
I completely understand your situation, and I’d be happy to try to get you in touch with our Sales team as soon as possible.
May I ask for your Organization’s name and the domain? And would you like the team to reach out to you directly using the email linked to your Figma account here on the forum?
We’ll use this information to nudge this internally and help get you connected with Sales as soon as possible. We appreciate your patience and understanding.
Please use the email address associated with my Figma account to contact me. Any assistance would be greatly appreciated.
Hi
I wasn’t able to locate any recent support tickets associated with the email on your Figma account.
I’ve gone ahead and created a new support ticket for you so the Sales team can take a closer look and follow up directly - your case number is #1871020.
In the meantime, just to share, you’re also able to upgrade to an Organization plan directly from your Admin settings if that works for your setup.
This guide walks through the steps and what to expect, including team migration and billing details:
Upgrade or downgrade your plan
If helpful, feel free to reply directly to the ticket with a bit more detail on your team size and goals so the team can better assist you.
Someone should be in touch via email soon, so please keep an eye on your inbox. Thanks!
Been trying to contact sales, we currently have a Professiona Plan and are wainting to upgrade to Organization. I have used the Contact Form 4 or 5 times, I never get a confirmation that an contact attempt was suibmitted or received, I don’t have a ticket # or anything similar. Any advice on how to get a response would be greatly appreacited.
Hi Sales Team - I’m from Medscheme in South Africa - I have the exact same problem. We need to buy enterprise licenses. There’s no direct purchase ability on Figma.com and we’ve emailed and called no response.
Can we get some assistance urgently please. We’re buying the plan for the first time. We need Enterprise and it needs to be hosted in the EU not the US as US laws dont satisfy our local GDPR requirements.
Hey
I’d like to help get this in front of our team as quickly as possible. Could you share a bit more detail so I can track this down internally?
- When did you reach out?
- Which email address did you use?
- Can you confirm “Medscheme” is the organization name?
Feel free to DM me those details. Once you’ve sent them, just reply here to let me know so I can keep an eye out.
Thank you for your help!
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