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Question

Cannot cancel my subscription as I know longer have access to the email i signed up with

  • January 5, 2026
  • 1 reply
  • 27 views
Djcx1000

I get charged £42 a month for a product I no longer use and can’t cancel as I don’t have access to the email anymore - this is really frustrating - can you help ASAP please

    1 reply

    Tom Reem
    Figmate
    • Tom Reem
    • Figmate
    • January 5, 2026

    Hi ​@Djcx1000 — thanks for flagging this. I’m sorry for the frustration here, though I’m glad we got in touch.

    I can’t access or share account-specific details in Figma Forum, but I’ve gone ahead and opened a ticket on your behalf with our Product Support team. You should see an email from me with your case number: 1670515, and someone from the team will follow up with you directly as soon as they’ve had a chance to look into it.

    In the meantime, it may help to know that resolving this typically involves verifying account ownership and updating the contact email so the subscription can be managed correctly. The team member assisting with your case will walk you through next steps.

    Please keep an eye on the inbox associated with your Figma Forum account for updates, and thanks for your patience while we get this sorted out. 🙏🏻

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