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Question

cancellation of 1 license

  • June 22, 2026
  • 1 reply
  • 6 views

Movavi

We have paid for 1 extra license. Is it possible to issue a refund?

1 reply

Celyn_L
Figmate
  • Figmate
  • June 22, 2026

Hi ​@MovaviCelyn from Figma Community Support here. Thanks for reaching out.

As we’re unable to handle billing issues directly in the forum, I've gone ahead and created a support ticket for you so the team can take a closer look and review your refund request directly. Your case number is #1974438.

Could you please reply directly to the ticket with any additional details such as which license you're referring to when you mention the extra seat?

Please note that seat charges are generally non-refundable once billed. However, the Billing team will be able to review your specific situation and advise whether any refund options may be available.

You may also find these Help Center articles helpful:

Someone from the team will be in touch via your support ticket soon, so please keep an eye on your inbox. Thanks for your patience in the meantime.