Canceled plan, still being charged every month for a year

Hi Dave - I’m sorry for the billing issues. Unfortunately, I don’t access or ability to research, remove billing, or issue refunds on my end, BUT I’m appy to get you connected with support for expedited help.

First thing: please fill out this help form, and let me know when you’ve done so. I’ll then make sure to flag in on my end. If you can’t recall the address you are being billed under, don’t worry. Please include the best email to contact you at, and support can take it from there.

Thank you, ​@ksn -- I’ve submitted the form and provided all the information I have.

Thank you 🙏🏻

I found the ticket, and I escalated it as high priority - someone should be in touch soon.

Just as a side note: there may still be a possibility of delay since we’re approaching the weekend, but I’ll keep tabs on your ticket.

Hey ​@davemx - I saw that you’ve got a discussion going on with support on this now, and there is some information that they are investigating. Please continue the conversation via your ticket (feel free to reply any time if you need an update).

Thank you for your patience 🙏🏻