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Yann Carbonne
Yann Carbonne
New Member
January 26, 2026
Solved

Cancel subscription

Please cancel my subscription, I tried to cancel it but it wasn’t clear what I’ve done , I need my money back.

 

I was charge last 20th of January, even tho I already canceled my plan and was in starter at that time.

    This topic has been closed for replies.
    Celine_
    Celine_Solution
    Community Support
    January 26, 2026

    Hi there,

    Thanks for reaching out, I’m sorry for the confusion around the cancellation and the unexpected charge. I can see that you are currently in the Starter plan.

    I’ve gone ahead and created a support ticket on your behalf so our team can take a closer look at what happened in the backend and review the charge securely. For reference, your case number is #1708305. Please check your inbox via yaxxxxxne@gxxxxl.xxm

    For security and privacy reasons, we’re not able to review your billing and process refunds directly in the Forum. Our support team is best equipped to investigate your account details and advise on the next steps, including whether a refund applies. Feel free to add any additional context via your case, someone from the team will follow up with you directly. Thanks for your patience!

    Update: I see in the backend that your request has been resolved. I’ve gone ahead and marked as solved, thanks!

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    1 reply

    Celine_
    Figmate
    Celine_Solution
    Community Support
    January 26, 2026

    Hi there,

    Thanks for reaching out, I’m sorry for the confusion around the cancellation and the unexpected charge. I can see that you are currently in the Starter plan.

    I’ve gone ahead and created a support ticket on your behalf so our team can take a closer look at what happened in the backend and review the charge securely. For reference, your case number is #1708305. Please check your inbox via yaxxxxxne@gxxxxl.xxm

    For security and privacy reasons, we’re not able to review your billing and process refunds directly in the Forum. Our support team is best equipped to investigate your account details and advise on the next steps, including whether a refund applies. Feel free to add any additional context via your case, someone from the team will follow up with you directly. Thanks for your patience!

    Update: I see in the backend that your request has been resolved. I’ve gone ahead and marked as solved, thanks!

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