I'm not sure who else I should contact, so I'm posting here for help.
I submitted a refund request regarding an unexpected Dev Seat charge and received ticket #1974980. However, the ticket does not appear on my Requests page, and I never received a confirmation email.
It's been 2–3 days, and I haven't received any response from a support representative. I'm concerned that my request may not have been properly registered while billing is already in progress.
Could someone please help verify whether ticket #1974980 exists and is being reviewed?
Thank you.
Best answer by Celine_
Hi @wangkunpeng , Celine from the Community Support team at Figma here! I can confirm that your support case #1974980 exists, and I've gone ahead and added a follow-up note internally for visibility.
Regarding refunds, payments are generally non-refundable under Figma's Terms of Service. You can read more about our refund policy here: https://www.figma.com/legal/tos/. That said, our support team will review the specific circumstances of your case and determine the appropriate next steps.
Someone from the Support team will get back to you as soon as possible. We appreciate your patience while they review your case. Thanks! 🙏🏼
Update: I saw the support agent has resolved your issue by cancelling the charge and shared the detailed breakdown. I’ll go ahead and closed the topic, thank you!
Hi @wangkunpeng , Celine from the Community Support team at Figma here! I can confirm that your support case #1974980 exists, and I've gone ahead and added a follow-up note internally for visibility.
Regarding refunds, payments are generally non-refundable under Figma's Terms of Service. You can read more about our refund policy here: https://www.figma.com/legal/tos/. That said, our support team will review the specific circumstances of your case and determine the appropriate next steps.
Someone from the Support team will get back to you as soon as possible. We appreciate your patience while they review your case. Thanks! 🙏🏼
Update: I saw the support agent has resolved your issue by cancelling the charge and shared the detailed breakdown. I’ll go ahead and closed the topic, thank you!
