Skip to main content
Solved

Can´t verify my student plan

  • January 23, 2026
  • 1 reply
  • 30 views
fer.garquin

I have tried many times to verify my student account, however, each time it says that I have exceeded my limit for student plan.

When I go back to old links, it says that they are expired and I need to try again. I have contacted SheerID but they just get back to me with

“We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.”

I don´t understand what’s wrong with my documents given that some of my classmates uploaded the same ones and got their plan verified

Best answer by Celine_

Hey ​@fer.garquin , thanks for flagging this, and sorry to hear you are having issue to verify your status.
I’ve checked internally, and the team has reset your verification. Please check when you have a moment, and make sure to share the right documents.
If you are still having issue, please reach out directly to SheerID by filling out this form: Contact SheerID

I’ve gone ahead and closed the topic here. Thank you!

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • January 26, 2026

Hey ​@fer.garquin , thanks for flagging this, and sorry to hear you are having issue to verify your status.
I’ve checked internally, and the team has reset your verification. Please check when you have a moment, and make sure to share the right documents.
If you are still having issue, please reach out directly to SheerID by filling out this form: Contact SheerID

I’ve gone ahead and closed the topic here. Thank you!

Terms & ConditionsCookie settingsAccessibility statement