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ARSLAN GORYAEV
ARSLAN GORYAEV
New Member
October 17, 2025
Solved

can´t verify my student Account

  • October 17, 2025
  • 15 replies
  • 830 views

I’ve tried many times to verify my student status, but it didn’t work. I received an email from SheerID asking me to “finish everything,” but when I click the button, it says: “This verification has expired. Please submit a new verification.” When I try to verify again, it says I’ve exceeded the limit.

I thinking it’s because I clicked the link only a few days later and the time expired. 

    This topic has been closed for replies.
    Best answer by rinat_chen

    Hi,

    Thank you very much for your help and for updating my account — I can see it’s now set as an admin account.
    I have several ideas for improving the platform, as someone who both works in and teaches UX/UI design, and has completed multiple projects using Figma.

    Who can I contact to share these suggestions?

    Thank you,
    Rinat

     

    15 replies

    Show previous replies
    Celine_
    Figmate
    Celine_
    Community Support
    October 24, 2025

    Hey ​@rinat_chen , I’m really sorry to hear how upsetting this experience has been. I completely understand how frustrating it must feel, especially after putting effort into verifying your status.

    Our Figma for Education team has recently reaffirmed with SheerID that schools which do not issue student or faculty email addresses are still eligible for the Education offer.

    Since this update was just confirmed, I’d recommend reaching out to SheerID’s support team once again to have them review your case. They’ll be able to take another look and help sort out your verification status based on this updated information. (We can’t manually verify in our end).

    Thank you so much for your patience while this was being clarified!

    rinat_chen
    rinat_chen
    New Participant
    October 26, 2025

    Hey, thanks for your response.
    I already reached out to SheerID support and also contacted Figma Education support, but unfortunately, I haven’t received any reply yet.
    I really need this issue to be resolved as soon as possible.

     
    Celine_
    Figmate
    Celine_
    Community Support
    October 27, 2025

    Hi there,

    Thanks for following up, I completely understand how important this is for you.

    I can see your current ticket (#1526684) and have escalated it internally. Someone from our Figma Education team will reply to you soon to clarify your eligibility and next steps. They’re the best equipped to review your specific circumstance, so I’d recommend waiting for their response.

    I’ve also confirmed that they’ve been in touch with you over the past month regarding this. (Case #1526684)  Thanks so much for your patience while the team reviews your case!

    rinat_chen
    rinat_chenSolution
    New Participant
    November 2, 2025

    Hi,

    Thank you very much for your help and for updating my account — I can see it’s now set as an admin account.
    I have several ideas for improving the platform, as someone who both works in and teaches UX/UI design, and has completed multiple projects using Figma.

    Who can I contact to share these suggestions?

    Thank you,
    Rinat

     

    Celine_
    Figmate
    Celine_
    Community Support
    November 3, 2025

    Hey ​@rinat_chen , you are welcome! Glad to hear it’s been solved!

    If you have any feedback or ideas for improvement, feel free to create a new topic (one idea per topic) here: https://forum.figma.com/share-your-feedback-26 . That way, our team can look at it for improvement, thank you!


    (I’ve gone ahead to mark as solved and closed the topic here.)

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