Can't login after switching email

Question

I changed the email associated with my Figma account. I am leaving the company, so I switched it to an alias email that the company set up and now I can’t log back to the desktop app. It will only allow login through the browser.

Celine_ · Accepted Answer

Hey BTV! It looks like your Figma desktop app might still be linked to your old session.

To troubleshoot, try the following steps:

In the app: Log out completely and restart the app.
In the browser: Please also force-quit and open Figma in a new browser window.
Clear the cache for both the browser and desktop app. You can follow the steps here: https://help.figma.com/hc/en-us/articles/22380853110551-Clear-the-Figma-desktop-app-cache.
Restart your laptop.
When logging in, make sure you're using the correct email in the browser and in the app.
If the issue persists, try reinstalling the Figma desktop app.

If this still doesn’t help, please reach out directly to the support team for further investigation by filling out this form: https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001744374
Make sure to use your Figma email account and please mention the steps you have done. Thank you!

BTV · Answer

That exactly did the trick! Thank you!

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