So recently I changed my email account for my google account because I could not remember my old hotmail account however I forgot that my Figma account is connected to my old email account and I could log in via my Google SSO.
However there is no way now of accessing my Figma account because I don’t know my old email account password at all and can’t even recover the old email account password and get access to my inbox. Is there a way I can access my Figma account? It’s very worrying because it’s a pro account so now I am paying for something I can’t even access.
Is there someone at Figma who could help me and I can prove it’s my account through billing address or something.
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Hi
I’ll share a bit more context for community members who might be facing a similar issue:
If you have emails forwarded from your old email address to the new address we recommend to reset your password so that you can surpass the Google single sign on login to access your Figma account, and then update your email address as needed. If your emails are not forwarded, we need to manually update your Figma account email address. For this process you need to contact our support team via this form to verify your ownership of the account. They can help manually update your account email after verifying ownership.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.