Can't find the file

Hey ​@BleuCleopatra — welcome to Figma Forum, and I’m sorry you’re running into trouble finding your file. Let’s see if we can narrow this down together.

A couple things that may help clarify what’s happening:

1. You mentioned a possible software issue — are you seeing an error message or getting blocked at a certain step? If so, could you share what happens right before the problem shows up?
2. About the 12-hour timing — do files created before that window look different (for example, showing a different owner)? I ask because this can sometimes happen if you’re signed into another account (e.g. a work email vs. a personal one).

It can also help to check:

• Your browser history (in case you opened the file earlier)
• Any chats or emails where you might have shared the file
• This visual on navigating the file browser: Search for files, projects, and people → Narrow your results

Keep me posted on how it’s going. If these don’t help turn things up, when you reply, it would be really helpful if you could include:

• Where you’ve already searched (e.g. Drafts, specific teams, Trash, etc.)
• Any file details you remember (e.g. name or link, if you have one)

Thanks for taking a look — I’m happy to keep working through this with you.

My files are contiuiosly failing. This is now the fifth time in two days. My fonts and my page that contains the rib bin was just as i wanted. Set-up and fonts.  Then, Claude(the AI) stated all files werw saved. Corruption took place again, and the file were not save to simple reteival. I was using fid t Samarkan, on the news ticker and the message and the names of my collectives. Which are not applying. And, Claude appears to have no AI less to fix it

Would you happen to know who the CEOs is? Or who complaint are directed to; for an actual resolve. I'm not happy...

Hi ​@BleuCleopatra — thanks for sharing these details, and I apologize that this has been such a frustrating experience.

It sounds like you’ve already tried quite a few things to troubleshoot on your end, so the next step is for us to take a closer look at what’s happening inside your settings and with the files themselves. I’m not able to access account-specific details here in the public forum, but I did check in with our Technical Quality team and they’re actively reviewing your report. Your case number is: 1746147, and they’ll follow up with you directly once they’ve had a chance to dig in.

Please keep an eye on the email address tied to your Figma account for updates. We appreciate you sticking with this — and we’ll work with you to get this sorted out.