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Question

Can't change my email

  • August 13, 2026
  • 1 reply
  • 14 views

Monica Nguyen

Hi,

I’m trying to change my personal account email to my company email, but I keep getting this message:

“Cannot update email — … is already taken.”

Im aware this company email is already connected to a Figma account that I signed up using Google login. I did reset the password for that account and tried changing it to a different spare email, but it still didn’t work. I kept getting the same “email is already taken” message.
 

Since that account has no files or projects, I tried to delete it, but then I got this error:

“An error occurred while attempting to delete your account.”
 

So right now I’m stuck and can’t use my company email on my main Figma account.

Can you please help me remove or free up the company email so I can change it on my main account?

Thanks in advance!

Mon

1 reply

Celyn_L
Figmate
  • Figmate
  • August 13, 2026

Hi ​@Monica Nguyen, Celyn from the Figma Community Support team here. Thanks for reaching out!

I understand you’re trying to update your main Figma account to your company email, but the email is currently tied to another account that you’re unable to update or delete.

As we’re unable to handle account-specific issues here in the forum, I’ve gone ahead and created a support ticket for you so our team can take a closer look and assist you directly. Your ticket number is #2069240.

Someone from the team will be reaching out soon, so please keep an eye on your inbox. Thanks for your patience in the meantime!