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Question

Can I retrieve a file from an old account?

  • February 6, 2026
  • 1 reply
  • 4 views

Lmfarr01

I hope I can get help resolving this. I mostly migrated what I needed from an old work account assuming that it would get deleted. It looks like I forgot to migrate one slides deck. I believe it still exists but was never able to set up the permissions correctly. You should be able to access it with the link and password, but every viewer needs to request access.

Can I get help accessing the file? I have the link and password. Or at least confirmation that it still exists,

1 reply

djv
Figmate
  • Community Support
  • February 6, 2026

Hi ​@Lmfarr01, thanks for reaching out! 

My team here on the forum cannot assist with File Management, but if you want to provide the URL link, I can take a look on the backend. With any luck, this will pin point if this is possible. And if so, I can help get you connected with support to investigate further.