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Lmfarr01
New Member
February 6, 2026
Question

Can I retrieve a file from an old account?

  • February 6, 2026
  • 2 replies
  • 57 views

I hope I can get help resolving this. I mostly migrated what I needed from an old work account assuming that it would get deleted. It looks like I forgot to migrate one slides deck. I believe it still exists but was never able to set up the permissions correctly. You should be able to access it with the link and password, but every viewer needs to request access.

Can I get help accessing the file? I have the link and password. Or at least confirmation that it still exists,

This topic has been closed for replies.

2 replies

djv
Figmate
Community Support
February 6, 2026

Hi ​@Lmfarr01, thanks for reaching out! 

My team here on the forum cannot assist with File Management, but if you want to provide the URL link, I can take a look on the backend. With any luck, this will pin point if this is possible. And if so, I can help get you connected with support to investigate further. 

Lmfarr01
Lmfarr01Author
New Member
February 6, 2026

Thanks ​@djv , please give it a try!
https://figma.fun/oq72D0