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Makhnyk Ihor
Makhnyk Ihor
New Member
August 9, 2025
Solved

[Bug] XLSX Files Not Importing – ‘Failed to Import File’ Error After Recent Update

  • August 9, 2025
  • 14 replies
  • 438 views

Hi, this issue reproduces again, no xlsx files are working now. Even ones that does not contain photos.

It is just “Failed to import file” error with no clarification at all…

Just yesterday it worked and now this.. Perhaps latest update broke something?

 

[This post was split into a standalone topic from the original 'Bulk upload images not working on Figma Buzz' post on 11-Aug-2025.]

    This topic has been closed for replies.
    Best answer by Tom Reem

    Hi ​@Makhnyk Ihor — our engineering team has resolved the issue causing this error. ✅

    💡 When you have a moment, please refresh your tab and try again.

    Thanks for flagging this and for your patience while we worked on the fix. Let us know if anything else comes up!

    14 replies

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    Alexandre Assmann
    Alexandre Assmann
    New Member
    February 13, 2026

    Hi. I am experiencing the exact same problem. Tried many different ways of formatting the xlsx file, but always get the same error, through the app or online. Really needed to use it :/

      Tom Reem
      Figmate
      Tom Reem
      Figmate
      February 15, 2026

      Hi ​@GabrielaFLCH and ​@Alexandre Assmann most recently — and to everyone: Thanks for taking the time to report this. I’m sorry to hear this is error message has cropped back up.

      It’s helpful to know this is happening across both the browser and the Figma Desktop App. I looked for other recent mentions and, so far, I’m only seeing this thread. I want to make sure we get enough detail in front of our engineers to investigate.

      To help narrow things down a bit more, can you confirm the following:

      • Your setup meets the latest requirements for running Figma: Browsers and operating systems.
      • If you’re on the Figma Desktop App, ensure it’s version 126.0.4 or later.
      • Can you share more details on how you’ve formatted your spreadsheet, and the steps leading up to “Failed to import file” message?

      If you’re still seeing the error, please also send us a bug report so the team can review your file and setup directly. To kick off that process, go to the Support Hub and follow these steps:

      1. Where it says “Tell us about your issue,” type: report a bug.
      2. Click Start a chat.
      3. Select Enter.
      4. Respond to the following question with: yes.
      5. Complete the form and be sure to include the URL of the Figma file where this is happening.
      6. Press Submit.

      That will give them the environment and file details they need to dig in. If this is still blocking your work after you submit it, let me know here and I can help escalate.

      Really appreciate you flagging this — and thanks for your patience while we get more eyes on it.

      GabrielaFLCH
      GabrielaFLCH
      New Member
      February 18, 2026

      Hi! I’m using a Macbook pro 2020 and Figma 126.1.2, if it helps, and as of today, it keeps happening

        Tom Reem
        Figmate
        Tom Reem
        Figmate
        February 22, 2026

        Hey ​@GabrielaFLCH — thanks for coming back and for sharing those details, and I appreciate you taking the time to submit the bug report as well.

        I can’t view file or account specifics here, but I can see that our Product Support team is actively reviewing your case (ticket number: 1753274). I’ve added the context you shared here so they have the full picture as they investigate.

        They’ll follow up with you directly via the email tied to your account with next steps. In the meantime, we’ll keep an eye out for similar reports here in Figma Forum.

        Thanks again for your patience and for helping us dig into this.

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