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mariana.velaochaga
mariana.velaochaga
New Participant
Jun 23, 2025 8:26 AM UTC
Question

Blocked Educators account even after renewal

I received an email last week saying I needed to renew my Educators plan and that some information was required, I sent everything and was automatically approved. The problem is I still have my files on view only mode and cant edit anything (even if it allows me to ask for editing permissions to the owner -which is myself and can’t give permissions to myself.-)

Help please!

 

This topic has been closed for replies.

8 replies

Gayani_S
Figmate
Gayani_S
Community Support
Jun 23, 2025 2:11 PM UTC

Hey ​@mariana.velaochaga, thanks for reaching out!

I checked internally and can confirm that your account is indeed on the Education plan. To help figure out what’s going on, could you share the URL of the file that’s showing as view-only? If you’d prefer not to post it here publicly, feel free to DM it to me and just leave a quick comment here to let me know.

 

Thanks, 

Gayani 

 

mariana.velaochaga
mariana.velaochagaAuthor
New Participant
Jun 24, 2025 10:56 AM UTC

Hi ​@Gayani_S! I sent you a DM :)

 

Thanks!!

mariana.velaochaga
mariana.velaochagaAuthor
New Participant
Jun 25, 2025 8:07 AM UTC

Hi ​@Gayani_S, friendly reminder here 😁

mariana.velaochaga
mariana.velaochagaAuthor
New Participant
Jun 26, 2025 10:53 AM UTC

Hello!!! please I need help with this matter ASAP!!!

Gayani_S
Figmate
Gayani_S
Community Support
Jun 26, 2025 12:00 PM UTC

Hey ​@mariana.velaochaga, apologies for the delayed response, I needed to check this internally with the team. I’ve just sent you a reply, please take a look when you have a moment. 

mariana.velaochaga
mariana.velaochagaAuthor
New Participant
Jun 27, 2025 11:07 AM UTC

hi ​@Gayani_S thanks for the reply, i sent you a couple of questions by DM! thanksss

mariana.velaochaga
mariana.velaochagaAuthor
New Participant
Jun 30, 2025 9:16 AM UTC

Hi ​@Gayani_S Please I need to solve this ASAP!!! thank you!!!

Gayani_S
Figmate
Gayani_S
Community Support
Sep 3, 2025 9:29 AM UTC

Hey ​@mariana.velaochaga, I want to sincerely apologise for not getting back to you since the end of June. I completely understand how important this is and how frustrating the silence must have felt. I’ve just sent you a DM. Please check it when you can. I’ll go ahead and reopen your support ticket (ticket number #1493554) and escalate it to our team right away so we can get this resolved as quickly as possible. Thank you so much for your patience.

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