Hey ​@mariana.velaochaga, thanks for reaching out!

I checked internally and can confirm that your account is indeed on the Education plan. To help figure out what’s going on, could you share the URL of the file that’s showing as view-only? If you’d prefer not to post it here publicly, feel free to DM it to me and just leave a quick comment here to let me know.

Thanks, 

Gayani 

Hi ​@Gayani_S! I sent you a DM :)

Thanks!!

Hi ​@Gayani_S, friendly reminder here 

Hello!!! please I need help with this matter ASAP!!!

Hey ​@mariana.velaochaga, apologies for the delayed response, I needed to check this internally with the team. I’ve just sent you a reply, please take a look when you have a moment. 

hi ​@Gayani_S thanks for the reply, i sent you a couple of questions by DM! thanksss

Hi ​@Gayani_S Please I need to solve this ASAP!!! thank you!!!

Hey ​@mariana.velaochaga, I want to sincerely apologise for not getting back to you since the end of June. I completely understand how important this is and how frustrating the silence must have felt. I’ve just sent you a DM. Please check it when you can. I’ll go ahead and reopen your support ticket (ticket number #1493554) and escalate it to our team right away so we can get this resolved as quickly as possible. Thank you so much for your patience.