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Question

blocked account

  • May 19, 2026
  • 1 reply
  • 11 views

Peninsula
Hello, my account is blocked because my renewal invoice was generated in April, and I've been trying to change the number of licenses to renew, but the option isn't available on the website. What can I do? I've already submitted support tickets, but they're not responding.

1 reply

Jaycee Lewis
Figmate

Hey, ​@Peninsula 👋  I’ve flagged your open case, #1902924 directly with our internal resources. Please keep an eye on your email. We will update you directly through that ticket to help you update your renewal and restore your access. Talk soon — Jaycee