Hi ​@Eslam Khaled,

I understand you’re seeing an unexpected $17.10 charge and also a message saying your Education account has expired.
 

After checking on our end, it looks like:

• One of your teams had a paid plan that was canceled during the billing cycle (shown in your screenshot).
• You originally had a Collab seat, but it switched to a Full seat.

Just to clarify: Figma doesn’t offer prorated refunds when a plan is canceled. If you’re on a monthly plan, the seat stays active until the end of the billing period you already paid for. You can learn more here:  Upgrade or downgrade your plan 

Also, a quick note about seats: A Collab seat includes view/comment access to Figma Design. To create or edit Figma design file, you need a Full seat. More details: Updates to Figma's Pricing, Seats, and Billing Experience .

I saw that you already opened a support ticket(#1632264). Since we can’t handle billing issues here in the Forum for privacy reasons, please continue the conversation with the support specialist in your ticket.

About your Education status:
It seems your EDU verification has expired. You can try re-verifying, move to the free Starter plan, or upgrade to Professional.

How EDU expiration works:

• Teams with 3 or fewer files automatically move to the free Starter plan

• Teams with 4 or more files will show as expired, and you can still download files, move them to another team, or choose to upgrade to continue working

More details here: Figma for Education

Thanks,

could you please email because i can’t see any kind of emails with that ticket number (#1632264).

and please help me ASAP as i told you this is critical to me.

thanks

Thanks for following up. Our team will reply as soon as they’re ready. In the meantime, I’ll go ahead and increase the priority of your ticket. Thanks for your patience!