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Question

Billing Dispute: Accidental Dev Mode seat assignment on Organization Plan

  • December 27, 2025
  • 1 reply
  • 14 views
Hugh Do

Dear Figma Support Team,

I am writing to request assistance regarding a billing issue on our Organization Plan account.

Context: Our company currently subscribes to the Organization Plan with 20 pre-paid Full seats (Design seats) for a 1-year term.

The Issue: While managing user permissions, I accidentally assigned a Dev Mode seat to a user. Upon realizing the mistake, I immediately reverted the user back to a Full seat (Design seat). This Dev seat was not utilized.

However, I noticed that the system is still charging us for this Dev seat for the remainder of the billing period. Regarding this situation, I have two specific questions:

  1. Consequences of Non-payment: What will happen to our account if we do not pay the invoice for this specific Dev seat, considering it was an error and the seat is not in use?

  2. Removal of Charge: Since the Dev seat is not being used and was assigned in error, how can I completely remove this charge from our upcoming invoice?

Feedback on Billing Logic: I would also like to express my dissatisfaction with how this charge was applied. It feels unreasonable to be charged for an extra Dev seat when our account still has unused slots available within our 20 pre-paid Full seats.

I believe the system should prioritize filling the available pre-paid slots or offer a grace period for accidental assignments before locking in a charge for the entire term.

I look forward to a prompt response and a resolution to waive this fee.

Best regards,

1 reply

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • December 27, 2025

Hi ​@Hugh Do — thanks for reaching out here and for taking the time to outline what happened. 🙏🏻

I’m not able to review account-specific settings or billing details in our public forums, but I do want to make sure this is reviewed properly. I’ve opened a ticket with our Product Support team on your behalf so they can look closely at the Dev Mode seat assignment, the resulting charge, and the questions you raised around invoicing and seat allocation.

Your case number is: 1658596, and the team will follow up directly via the email associated with your Figma account with more details and next steps.

In the meantime, this article may help explain how seat charges behave after a seat is removed (the seat remains available for use through the rest of the billing period): Manage seats in Figma → Remove seats. In addition, I will be sure to share your experience with this internally as we are always iterating based on feedback.

Thanks again for flagging this and for your patience while the team takes a closer look!

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